EXCHANGE/REFUND POLICY
Please keep in mind that OKTO Philippines is an online outlet store. Thus by nature, the packaging of some products that are sold may have small defects/damages. Nevertheless, we assure you that the quality of the products that we sell are not affected, and are in good condition.
If you believe you are eligible to make a request, please fill out and submit an Exchange/Refund Request Form. Please note that not all requests can be approved, as we will be carefully reviewing each case individually.
Conditions for requesting an Exchange/Refund
Exchange Only (no damages/defects on item):
- You have changed your mind, or, item size you ordered does not fit you.
- You have the original issued receipt.
- Item and packaging is in the same condition that it was received.
- Original item tag is in-tact.
- You have submitted this Request Form within 7 days of receiving the item.
- You will cover the cost of the return shipment and the new item shipment.
- Item will be inspected by the OKTO Team upon its return. If damage is found, your item will not be refunded, and you will cover the cost of the shipment for the item to be returned back to you.
Exchange or Refund (for damaged/wrong item):
- Item is damaged/defective (without prior notice from OKTO), or, the item you received is different to what you ordered (e.g. wrong colour was shipped to you).
- You have the original issued receipt.
- Item and packaging is in the same condition that it was received.
- Original item tag is in-tact.
- You have submitted this Request Form within 7 days of receiving the item.
- Once OKTO agrees to refund your item, OKTO will cover the cost of the return shipment, and refund the value of the item. If you wish to exchange the item, you will cover the cost of the new item shipment.
- Shipping cost of original purchase will not be refunded if additional items were included in your order. However, if your damaged/defective/wrong item was the only item in your purchase order, your shipping fee will be refunded.
